The launch date is tomorrow. Your software developers are running on fumes. The days are a blur of email, trouble tickets, status updates, and everyone asking you how it’s going. The stakeholders are getting anxious, which is making you anxious. What do you do?
I recently purchased some sandals from Zappos that didn’t work out. It wasn’t anyone’s fault, but they needed to go back. I hate returns, particularly when it comes to an online purchase. “I have to print a label?” “Go to the UPS store?” “Carve out time for this when the whole point of ordering online […]
