4 Things My Mom Taught Me About Social Media

by Andrew Hanelly on May 8, 2011

moms social media advice

Mothers are the conduit of all wisdom.

They know how to mend a scraped knee, a broken heart, and a fractured ego.

And of course – and you knew this was coming – they incidentally have taught us a lot about social media.

In honor of Mother’s Day here are 4 things my mom taught me about social media: 

1. Don’t make that face or it’ll freeze in that position.

Any piece of content you launch into social media orbit has the potential to serve as a first impression to someone who doesn’t know who you are or what you’re about.

Each tweet, blog post, Facebook status update, and forum comment is a snapshot frozen in time depicting your point of view at a given moment. Think about the ramifications of that before you press publish.

Any face (or content) you make could freeze in that position. Forever. Just ask Rashard Mendenhall, Gilbert Godfried, or Kenneth Cole.

2. If you can’t say something nice, don’t say anything at all.

We don’t tend to regret compliments. But we often regret the nasty things we’ve said to someone.

The heat of the moment can cause us to make half-baked, regrettable decisions, like when we respond to a customer complaint on Twitter, find a negative blog post about our organization and let loose in the comments, or disagree with a snarky Facebook post proclaiming that [insert industry/practice/idea] is dead.

Cooler heads prevail, only when you give them time. So before you lash back stop and think: is this statement mother approved?

3. What if everyone jumped off a cliff? Would you do it, too?

Ours is an era of quickly-changing fads and me-too bandwagoning.

Because there are no established ground rules in social media, it’s easy to take a look at what someone in some scenario somewhere is doing and think they’ve got the golden ticket to success and, well, copy them.

But it can often backfire: like following the trend to abandon your website in favor of a Facebook page, or allowing your intern to manage your entire social media campaign.

Just because others are doing it doesn’t make it the right choice.

4. Do things right the first time, so you don’t have to do them over.

Avoid the rush-job. Remember when you wanted to play outside but had to do the dishes first so you sort of mailed in doing the dishes and left sloppy Joe residue on the plates and then mom came out while you were playing to bring you back in and finish the job? Oh wait, that was just me?

It’s tempting to leap into social media action without fully articulating a plan of action with a strategy, measurable goals, and properly allocated resources but it’s exactly what we need to do if we want long term success. Otherwise, we’re just sort of running outside waiting for the moment we get called out. Short term thinking rarely leads to long term success.

It was tough to listen to mom as a kid because there were so many distractions and it didn’t always seem fun, but the world of social media is no different.

So take the advice. Mom would be proud.

What did your mom unknowingly teach you about social media?

[image: emilywaltonjones]

Andrew Hanelly

Written by: Andrew Hanelly

Andrew is VP of Digital Experience at TMG and for one semester in college, was a sociology major. Follow him on Twitter and Google+.

  • Ann Donnelly

    Do unto others as you would have them do unto you – the Golden Rule. Be generous w RTs and help others and it will come back to you; or at least you can hold your head high that you ve done the right thing and been a good person. (RIP E.L. You taught me right.)

    • http://www.twitter.com/hanelly Andrew Hanelly

      Preach it! Just “be good.” “Be good” was the thing my mom has said to me more than any other phrase. “Be good” and good things tend to happen.

  • http://www.advertisingindepth.com Dennis Holman

    Did you and I have the same Mom? This sounds just like what MY Mom told me — long before there were social media, and long before the Internet could even be imagined.
    Isn’t it amazing how wise Moms can be, and how timeless and universally applicable can be their words?
    The creativity with which you have created this article should help to cement these cautions into the minds of those who use the social media.
    If I were to add one, it would be: “Don’t air your dirty laundry in public.”
    There are always some matters that are better left OUT of the social media.

    • http://www.twitter.com/hanelly Andrew Hanelly

      Does that mean we’re brothers??

      I agree with you, Dennis. And “Don’t air your dirty laundry in public” is actually better than any of the ones I’ve listed. Thanks for the smart addition.

  • http://www.chloes-hearing-aid-shop.com Chloe

    The world would be a nicer kinder place if we all asked ourselves “is this statement mother approved?” A priceless bit of wisdom. People too often forget that once something is out on the web – it really is out. No point shutting the stable door when the horse is already down the road and in the next village!

    • http://www.twitter.com/hanelly Andrew Hanelly

      Amen, Chloe. A mother-approved world would be a much better place. The Internet is motherless and you can tell :)

  • http://www.blogengage.com/ bbrian017

    Personally I have experienced situations I regret that were stuck on the net for the longest time, nothing too serious but things that happen in the heat of the moment. I loved your article and was very impressed how you took something our members said as kids and applied it to social media marketing.

    • http://www.twitter.com/hanelly Andrew Hanelly

      Exactly, Brian, once it’s out, it’s out for good. It’s tough to heed the advice in the heat of the moment, but that’s exactly when we need to. Thanks for the great comment.

  • http://www.stephaniewinans.com Stephanie Winans

    Love this. Hilarious but true!

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